VIVA happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is: If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. to a refund for the unused portion, or to compensation for its reduced value.to cancel your service contract with us and.For major failures with the service, you are entitled: In respect to any other services VIVA provides, our services come with guarantees that cannot be excluded under the Vietnam Law on Protection of Consumers' Rights. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our products come with guarantees that cannot be excluded under the Vietnam Law on Protection of Consumers' Rights. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at VIVA or your statement which can be found in the My Purchases section in your account. We will ask you for a valid proof of purchase when returning a faulty product. for online purchases: your nearest VIVA store or our Customer Care Team on 1800 6191 or for in-store purchases: your nearest VIVA store.
To make a claim under our faulty returns policy, please contact: In such case, Our Customer Care Team are happy to keep you in contact to discuss any further details to assist with the best arrangement for your case For products that cannot be assessed in store, we will arrange for the product to be sent a designated third-party for assessment. If a product you have purchased from VIVA House of Wine (hereby denoted as 'VIVA') is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product.įor some high value products or products with exclusive availability, VIVA reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you.
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